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Service Manager

Wajax Limited

This is a Full-time position in Ottawa, ON posted June 3, 2019.

The Opportunity Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts, service and warranty programs.

The Role Responsible for day-to-day support of the business of Service & Sales for Rotating Equipment and Hydraulics for all our customers Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch Identify issues and work with branch co-workers to resolve them in a timely manner Provide training and support for all Service technicians and supervisors Manage branch personnel performance, safety, training and customer service Work with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations Manage work flow, scheduling and monitoring of work order status The Candidate Education: Journeyman Heavy Equipment Technician, Millwright, or similar certification an asset.

Work Experience: 5 years min related experience in a management in service of rotating equipment, parts, supply chain or product support operations.

Knowledge: Experience working with budgets, analyzing budgets and developing targets.

Manager to have Technical training on Tools such as Laser Aligner, Vibration Analysis equipment, and if possible balancing equipment.

Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint Strong communication skills, oral and written with the ability to communicate persuasively; provides necessary information to direct reports to enable them to do their work efficiently.

The Company Since 1858, Wajax has been serving major Canadian industries as one of the nation’s leading mobile equipment, power systems, and industrial products and services providers.

Wajax operates in the mining, oil sands, oil & gas, construction, forestry, industrial/commercial, transportation, and metal processing industries – to name a few.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include: Commencing on you start date you are eligible for medical, dental, vision, DCPP (Pension Plan), RRSP and more Wajax led e-learning, and product training through industry leading manufacturers Our unique additional perks program includes exclusive discounts with variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program and more Wajax is committed to employing a workforce that is representative of the diverse communities across Canada in which we do business.

As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

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