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Manager large complex & specialty

Economical Insurance

This is a Full-time position in Montreal, QC posted June 6, 2019.


Because a changing industry calls for a new way of doing things.

An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, company-matched RRSPs, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies.

We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions.

With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel.

With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future.

Let’s rethink insurance, together.

Please Note: This position may be based out of any of the branches listed below.

Mississauga, London, Vancouver, Calgary, Edmonton, Woodstock, Waterloo, Toronto-Metro, Montreal, Halifax Reporting to the Director, Large Complex & Specialty Claims, you are a senior claims professional with a track record of progressively challenging assignments.

You are motivated by a challenge and strive to continually push the boundaries of your adjusting experience and personal learnings.

You actively support change, seek to improve and challenge the status quo.

You have managed a senior adjusting team and are familiar with a portfolio of claims that include US liability, class actions, environmental and / or latent claims.

You are comfortable leading a diverse group through a virtual environment responsible for the most complex and difficult claims.

You are comfortable working with autonomy but have a keen sense of team and are willing to assist others and are comfortable coaching and mentoring staff.

You have a desire to work at the pinnacle of the adjusting experience, on a high-performance team.

Specific Responsibilities: Manage a team of 10 – 12 claims handlers with a portfolio of large complex claims, including but not limited to large CGL claims / E&O / D&O / US Liability / Environmental / Class Action / Latent Coach and Mentor staff.

Provide technical direction.

Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership.

Ensure appropriate governance.

Conduct quality assurance audits of our Claims staff, vendors and brokers.

Assist in training and providing technical support to team members.

Lead change.

Personal Characteristics Professional, friendly and courteous in all interactions, whether with customers, co-workers or vendors.

A desire to work at the pinnacle of the adjusting experience in a high performance team.

Strong industry relationships with colleagues at other carriers, vendors and brokers.

Perform well in a busy operation and remain calm under pressure.

Strive to continually push the boundaries of your adjusting experience and personal learnings.

Team player adaptable to a changing environment.

Strong written and verbal communication skills.

Ability to work independently Qualifications University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation.

A minimum of 15 years general claims handling experience.

A minimum of 8 years claims leadership experience.

A demonstrated history of change management.

Experience with mediation, arbitration and litigation.

Experience coaching and mentoring junior staff.

Strong interpersonal skills.

Strong communication skills.

Proficient in MS Office and strong computer skills.

At Economical, we all work together to come up with big ideas — then bring them to life.

We focus on our customers first, we bring our best, and we’re stronger together.

If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.

HOW TO APPLY To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in.

Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization.

If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.