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Client Program Manager

Randstad Canada

This is a Contract position in Outremont, al posted October 29, 2021.

Here we grow again Randstad In-house Services (RIS) supports our clients with high-volume hiring and talent management.

We work hand in hand with our client teams to build solutions tailored to their specific business requirements.

Randstad is actively recruiting for a Client Program Manager to join the team in Mississauga/Brampton, ON.

About the role: The Client Program Manager is responsible for the implementation and continuous improvement of tailor-made services for their designated client account portfolio within Randstad Inhouse Service (RIS).

The objective of a RIS Client Program Manager is to execute RIS delivery at their primary site, as well as steer and manage additional sites within their portfolio.

Responsible and oversees daily execution of 7 working processes (recruitment, selection, onboarding, planning, retention & guidance, communication, and administration) of primary and additional sites Ensure 100% operational execution (fill rates, interviews) for primary and additional client sites within a client portfolio Responsible for accurate and timely reporting (WMR and account compliance) for primary and additional client sites within a client portfolio Foster and maintain strong partnerships with the primary and additional client sites Identify, build and implement long-term quality improvement program opportunities (RIS added value) at the designated client sites to ensure client retention and satisfaction Ensure process alignment and best practice sharing across all client sites within a specific client portfolio Continuous improvement of the quality of service across all client sites within a specific client portfolio Sustainability and growth of wallet and market share across all active client sites within a specific client portfolio Identify business opportunity within client portfolio (potential inactive) Identify cross-selling opportunities (different LOBS) within a specific client portfolio Ongoing analysis of the clients needs within primary and additional client portfolio to align RIS process and delivery to clients changing business needs Advise & support the Operations Manager, RIS in promoting opportunities (ex.

cost savings, process improvement) Participate and assist the Operations Manager, RIS in quarterly business reviews across all sites within a client portfolio Build and maintain a strong network with internal departments About You : High school diploma required, preference to those candidates with Post-secondary education Degree or Diploma Minimum 12 months experience in an Account Manager role within Randstad, or 2 years of experience in a supervisory position with direct responsibility for results Must possess a vehicle and valid Drivers license and access to a reliable vehicle as regular travel to client sites is expected What makes you great.

Your passion and demonstrated success in a prior sales role, consistently able to meet or exceed sales and recruitment targets You are client-focused and excel at maximizing the client experience Your natural ability to lead and drive a team, with full ownership of results You have the ability to provide strategies/coaching for your team to succeed You love numbers and reporting and the story they tell Adaptable is your middle name, and you are able to juggle multiple priorities with demanding deadlines You have excellent communication and interpersonal skills, along with prior experience in client presentations and negotiations What makes a job with Randstad so great?

Weve been selected as one of Canadas 50 Best Places to Work since 2006 Competitive base salary and lucrative bonus structure Full health and dental benefits 3 weeks of paid vacation to start, with an increase to 4 weeks after 2 years of service Optional RRSP and stock contribution plans with company match Flexible working environment and tools that enable you to work from anywhere Dynamic working atmosphere
– a mix of work from on-site and from home Forward-thinking leadership thats open to innovation and fresh ideas Countless development opportunities to expand your skillset Work-life balance is a priority (We celebrate Treat Thursdays & Beverage Fridays every week) Tons of opportunities to advance your career (80% of our leadership hires come from within) Rewards & recognition programs to celebrate top performers (like our annual reward trip to a sunny destination) Randstad Canadas Equity, Diversity & Inclusion Statement Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canadas workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2 community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.