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Branch manager hub


This is a Full-time position in Montreal, QC posted May 13, 2019.

Primary Function: The Branch Manager (Hub) is accountable to provide a high level of leadership in fulfilling the sales, service and operational objectives/distribution excellence of the assigned branch as well as creating an environment where team members grow and develop.

Principal Duties & Responsibilities: Job manages a team, has authority to hire and performance manage the team.

Job leads/supervises/manages up to 25 Full-Time Employees (FTE) Team Members including leader(s).

Business LeadershipTranslates leadership and strategic direction for branch team membersCommunicates and executes a sound business strategy to team members that embraces change management.Makes sound, fact-based business decisions to support the needs and objectives of customer sales / service (counter, will call) as well as warehouse support (shipping, receiving)Leads the team to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location’s efforts for all customer interactions within assigned branches.Builds strong internal and external partnerships to facilitate success and embed and execute our company strategy to assigned branches.Takes measured risks while being mindful to balance service, cost, ethics and integrity.Develop and execute a sales and marketing plan, that includes the showroom, and is designed to grow market share of counter and will call sales.Develop and lead a customer driven sales and service culture in the branch.Present business results during Quarterly Business ReviewOperational ExcellenceResponsible for implementing the Branch Network strategy in assigned branch(es)Understand and drive the Key Performance Indicators driving service excellenceUnderstand and drive the Key Performance Indicators regarding distribution network responsibilitiesBalances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities.Implements proper staffing strategies and scheduling for both customer sales /service and warehouse support to ensure flexibility to the needs of the business as well as payroll budgets.Effectively monitors P/L reports to achieve the assigned sales and expense target.Dedicates self and team to Operational Excellence by complying with all BBX standards and all standard operating procedures.Leads a branch that proudly represents Acklands-Grainger’s service and commitment to the customers and team members.Care and control for Inventory Management of assigned branchMaintains safety and security for all team members and customers.Ensures the branch, surrounding landscape, and parking areas are properly maintained.Leads the overall team in all aspects of warehouse operations, including picking, packing, shipping, receiving, stock put away, cycle counting, etc.Ensure safety policies, procedures are followed, such as, WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislationDevelop and maintain a well-rounded knowledge of products soldEnsure compliance of workforce with provincial regulations, codes and approved AGI operating practicesTalent ManagementCreates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company.Maintains an open mind to benefit from diverse thoughts and ideasConducts performance review discussions to ensure that expectations/goals are set, monitored and executed.Coaches the growth and development of branch team members using available resources.Leads leader(s) within the branch through coaching and empowermentEnsures key people drivers of Recruitment, Selection, On-boarding, Coaching, and Rewards & Recognition are executed and drive team member engagement.Maintains regular and consistent communication to ensure team has all necessary information to provide best in class serviceEmbracing and encouraging an open-door feedback sharing culturePreferred Education & Experience:Combination of post-secondary education and experience or five years equivalent experience that meets the role requirementsDemonstrates the ability to implement initiatives, manages projects and demonstrates change leadershipGeneral business acumen including an understanding of financial operating statements and key drivers including P&L Statements.Strong presentation skillsPossesses effective time-management skills and a sense of urgency.Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers.Experience leading larger teams including leadersAbility to manage two different departments / segments of work under one roofAbility to work effectively with cross-functional work groups to develop integrated plans.Excellent interpersonal, written and verbal communication skillsProven experience in a sales and service environmentProficiency in MS OfficePrevious experience with SAP would be considered an asset.Bilingual in French and English where applicableAbility to relocate an assetVehicle and Drivers’ license requiredWork Environment:Position reports to Senior District Manager, branch NetworkCombination of time in branch as well as customer meetings in market (up to 20% in market)Significant daily interaction with team members, managers, customers, and local sellers.Work is performed in an office, showroom or warehouse environment with a moderate noise level and frequent distractions.Physical requirements may include reaching, grasping, climbing, standing and bending.

Must be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance.Regular use of phone, computer, keyboard and mouse.Impact:Manage a team of up to 25 (FTE) Team Members including leader(s)Responsible for branch will-call and counter sales in excess of 6MM as well as growth responsibility for both of these segmentsResponsible for growing will-call and counter salesResponsible for overall look and feel of the branch including the branch physical assets as well as it’s visual imageResponsible for safe keeping of the branch physical inventory (minimum 1MM at cost)Responsible for distribution excellence according to standardsResponsible for local P & LWorking Relationships: Must be able to collaborate effectively with the following groups:CustomersVendorsContractorsCommercial Sales, National Accounts and Inside SalesOnsite Service TeamCE OperationsContact CenterSourcingInventory ManagementDistribution CentersTransportationFinanceHuman ResourcesEnvironmental Health & SafetyHub branch PeersBranches / territory supported by Hub BranchAcklands-Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members.

As part of Acklands Grainger Inc.

hiring process, pre-employment background checks will be required for all external candidates.

Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan.

Acklands-Grainger Inc is committed to the principles and practices of employment equity.

We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.

Accommodations are available on request for all persons with disabilities taking part in the selection process.