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Inside sales representative

Hyperline Systems

This is a Full-time position in Ottawa, ON posted May 10, 2019.

Company OverviewHyperline Systems Canada Ltd.

is a manufacturer of the most comprehensive range of products available for Structured Cabling Systems; copper, LAN, telephone, telecommunication, fiber optic, coaxial, interface, industrial, hybrid cable and much more.

Our team of talented professionals, trained in different fields work diligently to meet our customer’s requirements and stand behind our product through every stage.

Whether it’s providing product knowledge, warranty support, or installation training, we’re here to satisfy your needs. Position OverviewDue to our growth, we are seeking an Inside Sales Representative to manage the daily activities of client accounts and to assist in the day-to-day activities of the Senior Sales Representatives. Key ResponsibilitiesCustomer Service – Provide pre-sales support to manufacturer representatives, distributors, and end user customers with product information, pricing, formal quotations, and product availability.Order Processing – new customer account set-up, purchase order entry and processing through CRM – Driven.After Sales Support Provide order status, product delivery, invoicing and escalations to customers world-wide.Database Maintenance – Maintain up-to-date information in the CRM System (Driven).

This includes customer account information, new product and pricing entry and inventory levels.Time Management – Respond to incoming emails and phone calls, order tracking, product returns, customer shipping requirements in a timely manner.Problem Solving Resolving post order issues and reviewing back order status and follow-up. We are seeking candidates with the following:Minimum 2 years of successful customer service or inside sales experience.Self-motivated, goal oriented and strong ability to learn in a classroom and hands-on setting.Demonstrate an ability for multi-tasking and strong follow-through.Excellent oral and written communication skills.Proficient with basic computer functions, including Internet Browser Navigation, Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), Adobe, and CRM (Driven is preferred)Team-oriented.Bilingual preferred, but not essential