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Vehicle arbitration specialist


This is a Full-time position in Richmond, QC posted May 13, 2019.

ADESA Canada is the country’s largest wholesale vehicle auction and re-marketing services company.

We provide state-of-the art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.ADESA Vancouver is one of ADESA Canada’s 14 wholesale vehicle auctions that are located across Canada, coast to coast and the employer of choice in the Canadian automotive remarketing industry.

If you are a self driven, creative thinker that strives for excellence, has the ability to work in a very fast paced environment and loves change, then we want to talk to you!We are currently seeking a Vehicle Arbitration Specialist to join our team of highly professional auctioneers.Responsibilities:Coordinate between the buyer and seller to ensure agreements about the vehicle’s conditionWork closely with clients to resolve arbitration issues in a timely and appropriate mannerOptimize all sources of information when reviewing and assessing claimsCommunicate with sellers, buyers, and all internal employees to resolve concerns with the arbitrationPrepare necessary documentation and present information for arbitration to sellerMaintain accurate records of arbitration progress using the Arbitration Module as well as other available recording systemsUpon resolution, coordinate the return of funds to the buyer or other concessions with client via action package entry in SalesforceProvide performance reports on a weekly basisPerform other duties as directed by the Department ManagerRequired Skills, Knowledge and Experience: 2-3 years of relevant experience in a related fieldAutomotive industry experience with an understanding of Automotive (repair) knowledge and automotive product linesExcellent interpersonal communication, negotiation and customer service skills with proven conflict resolution.Proactive, positive attitude combined with the ability to exercise good judgment, under tight timelines.Must be well organized, multi-tasker, work well under pressureProficient in Microsoft Office applicationsPrevious remarketing experience a plusStrong verbal and written communication skillsAn understanding of Automotive (repair) knowledge and automotive product linesProficient in Microsoft Office applications Excellent organizational skills