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Senior problem & change coordinator

Icbc (canada)

This is a Full-time position in North Vancouver, BC posted May 31, 2019.

Position HighlightsThe IS Division has a temporary opening for a Senior Problem & Change Coordinator.

This position resides out of the North Vancouver head office location.The Senior Problem and Change Coordinator will play a key role in helping to drive and lead the enhancements and improvements across the IS division, ensuring we avoid systems issues that impact our customers through: On a rotational basis, facilitating the day to day operations of the process, ensuring compliance to internal practices and policies Managing Problem and Change records, coordinating the day-to-day execution of the processes and process administration Communicating with stakeholders and technical staff concerning the status of Problem and Change records Leading a technical team to identify the root cause and solution of a Major Incident or Service Disruption, conducting Major/Post Incident Reviews, and facilitating Problem Management meetings Identifying and resolving scheduling conflicts concerning planned changes and facilitating meetings to discuss Changes and Problems Producing reports and compiles statistics and identifies process improvement opportunities.To make an immediate contribution to the Problem and Change team, the Senior Problem and Change Coordinator will bring: A solid foundation in IT Infrastructure and Operations technologies Experience with IT Service Manager (ITSM), with demonstrated experience with Problem, Change, and Incident Management practices and policies Knowledge of ITIL Foundations and working knowledge of HP Service Manager Strong communications, relationship building, and facilitation skills Strong analytical and critical thinking skills, with the ability to ask the right questions to identify problems and mitigate service impacts.