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Senior microsoft technical advisor


This is a Full-time position in Montreal, QC posted May 31, 2019.

This position is based in Longueuil, Quebec, Canada, connected to a metro station and close to bus station as well, therefore we invite Montreal applicants to apply on this position!

Our customer is a world leader in cloud computing.

Our clients technical team works in a dynamic, stimulating environment and excels at using the latest technologies in the IT field.

Growing fast, and with 10 000 businesses trusting their expertise, they’re looking to fill over 100 positions.

If facing new technical challenges every single day while providing outstanding customer service motivates you, this is the job for you.

We are looking for great teammates, both at work and in the games room (yes there is a game room, and a napping room as well) !

If you’re up for a fun and active environment with teammates that are basically family apply right now !

You would work in an environment where people are at the center of all our decisions.

Like we said earlier, not only would you be joining a team; you would become part of a family.

Your day-to-day will be answering and connecting with customers having some kind of issues with their cloud products; via email or phone, you will deal autonomously (after 6 weeks of paid training) solve their issues as quickly as possible.

Genuine interest in the ITs field, knowledge in cloud-computing is not necessary but a big plus.

Requirements What will make you an expert on this specific job You are a fast learner, and you love to learn new things !

You are confident in your technical knowledge; you can act as an Office 365 master.

You hate routine and prefer to face a wide variety of technical problems.

You can connect quickly, reassure and offer outstanding service to our clients.

You are a master in internet research and you can easily find all the information you need.

Being coachable and open towards new solutions Solid customer service skills.

We always put our partners’ happiness first.

Stress-management skills.

Provide support and leadership to other partners in the team, notably the juniors.

Provide support for a large variety of products, notably Office 365.

Confront new technical issues every single day As aSenior Microsoft Technical Advisor your Special Mission will be of : Assisting Office 365 Enterprise-level customers and partners by taking all the necessary steps to resolve technical issues: figure out the cause, support the client remotely by using virtual machines, find solutions and deliver the winning recipe.

Assess customer issues and build a trust relationship with your client through your business experience as a system administrator or help desk.

Use your solid customer service skills to enhance our business-to-business relationships.

We always put our partners’s happiness first.

Offer technical support to business clients all over the world.

Your clients are system administrators.

Confront new technical issues every single day, from resolving mail flow issues to assisting a customer with integrating a web part into a SharePoint site.

On the technical side, you have between 5 to 9 years of experience using these tools : You can act as an Office 365 master so you are not afraid to solve complex Office 365 issues.

PowerShell Azure Microsoft Teams Windows Server (should be 2012 R2 or higher) Exchange Server (should be 2013 or higher) SharePoint Server (should be 2013 or higher) Skype for Business/Lync Server (should be 2013 or higher) Your general profile : Experience in taking care of customers in a rapidly moving environment.

Excellent knowledge of English, both oral and written, is essential.

Available for 7am to 7 pm work shifts.

DES or DEP with a marked interest for information technologies.

AEC or DEC in Computer Science is an asset.

Experience in taking care of customers in a rapidly moving environment.

Excellent knowledge of English, both oral and written, is essential.

Benefits Benefits Perks of this job: Extensive 6-week paid training Competitive salary Full-time, permanent position College-style, stimulating work environment Multiple opportunities for professional development Your own desk with a two-screen computer The opportunity to become an expert in the latest technology: the Cloud.

Group insurance and retirement savings plan Happy hour every month with all of your teammates Quick access and discounts to local gym Very quick access to the metro