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Phoenix Contact Canada: Technical Specialist

Phoenix Contact Canada

This is a Contract position in Montreal, QC posted March 19, 2021.

PHOENIX CONTACTTECHNICAL SPECIALISTThe Technical Specialist will effectively provide Phoenix Contact’s customers with in-depth knowledge and expertise on Industrial automation and networking products.

The Technical Specialist will work in close collaboration with Sales and Product Marketing to ensure effective support is available for all Phoenix Industry Management and Automation (IMA) product portfolio RESPONSIBILITIES:
·Provide product and application technical support for all Phoenix Industry Management and Automation (IMA) product portfolio
·Provide pre-sales support with the selection and application of products, and system solutions to customers’ needs
·Provide after sales support, through telephone consultations, application assistance, and troubleshooting applications
·PLC/ HMI programming and programming support
·Fieldbus network support (Modbus, Ethernet/IP, Profinet and other fieldbus/ communication)
·Proof of concept testing and demonstrating the application and solutions to the customer
·Testing products in order to solve technical support questions
·Assistance to all departments regarding product or technical questions
·Field application support at customer site, as required
·Develop and maintain a good relationship with distributors and customers via positive help and attitude following the “Attributes that contribute to the provision of Excellence in Customer Service”.
·Provide support required by distributors (cross referencing competitor’s products, product recommendation and inform field sales as necessary)
·Inform customers/distributors about Product information: Literature, Drawings, Catalogues and Application Notes
·Assist and provide product training to distributors, agents and field sales as required
·Assist in building demo boards and control panels
·Qualify and develop leads for field sales
·Recommend and document improvements to technical support proceduresQUALIFICATION / EXPERIENCE REQUIREMENTS:
·Electrical Engineering technologist certification or equivalent
·Experience and knowledge with PLC programming
·Experience in industrial automation field application support and installation
·Previous experience working in a technical support / advisory role
·Able to effectively communicate both verbally and written
·Evidence of being a self-learner, eager to continue learning/study
·The following experience / knowledge would be advantageous:oExperience and knowledge with IEC 61131-3 programming standardoEthernet network experienceoEthernet Security experienceo.Net (Java, html) programming experienceoElectrical manufacturing safety standards ESSENTIAL JOB REQUIREMENTS
·Attendance in accordance with company policies and participation in local, regional, and (inter)national meetings
·Must be able to travel as required / visit customer sites
·Must have a valid driver’s license Notice to Staffing Agencies, Placement Services, and Professional Recruiters:Phoenix Contact has an internal Staffing Department.

Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates.

Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate.

Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property.

Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.

Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted.

Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact’s Director of Organization Development and Talent Acquisition or his or her designee.

No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters.

By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.