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Parts and Service Coordinator-Writer

Bobcat of Ottawa Valley

This is a Contract position in Kapuskasing, ON posted March 17, 2021.

Bobcat of Ottawa Valley is a growing company serving Eastern Ontario and Western Quebec with compact front-line equipment.

It now has several sites with one in Casselman, Cornwall, Ottawa and the Outaouais region of Quebec.

Bobcat of Ottawa Valley is one of the largest compact equipment dealerships offering sales
– service
– parts
– rental to the construction and landscaping industries As a leader in the compact equipment sector, we are proud to provide the most efficient services possible.

With a trusted product comes a need for optimistic people with a real interest in working to join our team.

Our goal is to provide quality equipment to our customers with the best possible customer service Bobcat of Ottawa Valley is currently looking for a Service Writer and Parts assistant coordinator to provide the desired customer service experience.

Duties and Responsabilities for Service Writer and Coordinator 85% selling time per employee Daily verification and billing labour Weekly verification Warranty claims (Bobcat and Huskvarna) First line on service phone calls Talk to customer for Service info and updates Invoicing and proceeding payment Assist the service manager for Ottawa Bobcat and Huskvarna catalogue Report to management all incidents and issues Bobcat University bronze and silver within 3 months (online) Ability to work in fast pace environment Duties and Responsabilities for Parts assiatant Coordinator: Respond to customer needs, in person and over the phone Communicate effectively not only with clients, but also with colleagues and management Pick up phone as back up Invoicing
– proceeding and Billing Knowing Bobcat and Husquvarna catalogue Help to maintain a clean showroom Available as a back up for Ottawa and Cornwall Report to management all incidents issues All tasks related with parts Follow up Use various software Coordinate with Sales, Service, Rental and Accounting departments to ensure customer satisfaction Solve problems in a timely fashion Requirements: Good verbal and written communication skills (bilingual, English and French asset) Work with a computer Problem solving skills Efficiency and organization Teamwork skills Ability to establish and manage priorities Mastery of MS Office applications, messaging and enterprise systems Able to learn the software designated by the company within a reasonable time Benefits and conditions: Can start as soon as possible Permanent position and full-time day Weekends on leave Group insurance programs