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Guest experience guide


This is a Full-time position in Richmond, QC posted May 9, 2019.

The opportunity This role ensures that our guests have incredible experiences at Sandbox VR, whether it’s their first time trying VR or an avid fan.

Our Guest Experience Guides help guests know what to expect, support them in seamlessly traveling from one reality into virtual reality, and ensure that guests have safe and impossible-to-forget experiences.

People who enjoy collaborative, technology-driven, hospitality-focused environments will enjoy working at Sandbox VR.What you’ll be doing:Delivering an incredible guest experience: helping our guests know what to expect, helping with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, providing guests leave with personalized videos + photos that they can share with friends.Technical support + troubleshooting: we are the most advanced VR experience in the world, and that means we have some amazing technology.

You’re expected to learn how to monitor, manage and troubleshoot technical issues that arise.Helping Sandbox VR grow: we’re a strong team and a start-up, and we want you to be thinking proactively what can we do to make this even better, for both our guests and our teammates.You’ll be successful if you have:Excellent communication with guests, colleagues, and headquartersCuriosity and desire to learn more about technologyAwareness of your impact on guests and fellow-teammatesGrowth mentality with a positive attitude, and eager for self and team-improvementPhysical stamina moving around and helping guests; coordination and dexterity for technical tasksEnergizing hustle + work ethic we are building the future of entertainment, and are looking for folks who are ready to jump in