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Bi lingual collections officer i

Compunnel Software Group Inc.

This is a Full-time position in Waterloo, QC posted May 10, 2019.

Title: Bi-Lingual Collections Officer I Location: Waterloo, Ontario N2J 4C6Duration: 6 Months (Contract) :Responsibilities: Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products;o Loanso Lines of credito Bank accountso Mortgages line of credit and conventional up to 50 days past due Manage and resolve more complex delinquent account in a timely and accurate manner Ensure payments and adjustments are processed accurately and within company policies Manage incoming correspondence received from clients and determine action required or next steps Review, investigate and analyze accounts to determine the client’s ability to repay the debt Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures Maintain account records regarding the financial status of the customer and the status of the collections efforts Escalate legal or third-party notices where the Bank’s security is at risk, including property tax arrears, tax sales and insurance cancellation notices Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices Review and recommend solutions for escalated client complaintsSkills Required: Do you have previous collection/recoveries experience (at least 1 year experience)?

Do you have excellent communication and negotiating (both written and verbal) skills?

Do you enjoy using your analytical, interpretive, judgement and problem-solving skills?

Can you adapt quickly and easily to changes with fluctuating work volumes in a fast-paced changing environment?

Are you able to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims?

Are you able to manage competing priorities in a fast-paced environment?

Able to collaborate with geographically and culturally diverse cross-functional teamWhat will I Learn on this Job?You will learn about working in a large organization, all the products in the Client’s suite and help assist the clients in their financial situations.

Continue to develop your negotiating and problem solving skills while coming up with arrangements to suit the client’s repayment ability within Company guidelines and policies.

Thanks to a supportive company with a culture of continuous learning and improvements, we are open to hearing what you want to learn and helping you get there.Qualifications:We’re looking for a passionate, motivated, fully bilingual (French and English) individual with at least 1 year of collections (or equivalent Banking) experience to join our team.

Experience with any or all of the following is a plus; Fully bilingual in French and English (both written and verbal) Strong/advanced competency in the Microsoft Office Suite Comprehensive understanding of Client’s products and services Strong team player with the ability to coach others in a team environment Organized and adaptable to change Strong communication skills, both written and verbal Communicate with sometimes disgruntled and/or irate customers and/or advisors Knowledge of laws, rules and regulations governing collection functions in various provinces Strong analytical, interpretive and judgment skills and problem-solving capabilities Results oriented Proactively seeks solutions and takes ownership Company Compunnel Software Group has dedicated 18 years to envisioning and developing customized solutions designed to help our partners and clients get the most out of the latest technology.

Founded in 1994, Compunnel has since grown to become a global leader in multiple venues including IT consulting and staffing, custom business application development, eLearning and enterprise applications.

Compunnel has been recognized as one of the 50 fastest growing privately held companies in the United States by Inc.


Compunnel is ISO 9001:2008 & ISO 27001: 2005 certified and is a Microsoft’s Gold Partners.

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