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Property Care Technician – Residential

Phelps Homes Ltd.

This is a Full-time position in Grimsby, ON posted May 26, 2021.

The Owner Care Technician is an integral part of the Construction Operations team. Dealing directly with Phelps’ Homeowners and our Trade Partners, the Owner Care Technician must be detailed and diplomatic in all dealings. A strong construction background, this role is responsible for assessing Tarion Warranty lists; either repairing items him/herself or assigning the item back to a trade partner for completion. The Owner Care Technician will communicate closely with both the Manager and Administrator of Owner Care to ensure proper & efficient resolution to homeowner concerns.Phelps Homes Ltd. Cultural values include the safety and health of our staff. We review and meet all mandatory safety protocols and required PPE requirements. The company maintains best practices keeping their employees safe by adhering to progressive organizational policies, procedures and programs in place at all times; not only during COVID. Specific Responsibilities:* Review and conduct repairs in accordance with Tarion performance guidelines* Adhere to Tarion guidelines and Phelps’ obligations to Tarion* Conduct scheduled warranty work and document, in detail, repairs as necessary* Assist in coordinating repairs with trade partners at site level* Fill in applicable paperwork regarding assigned jobs/lists to guarantee office has up to date information & communicate daily with Owner Care Administrator to ensure customer files are up to date* Carry out all repairs as directed by Manager, Owner Care* Meet with homeowners to address complaints/concerns (as required)* Interact with purchasers and trade partners on a regular basis Position Requirements:* Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times* A solid understanding of all construction trades and construction techniques* Strong leadership and delegation skills* Effectiveness in the areas of construction safety and productivity* Strong time management, communication and problem solving skills* Ability to work independently in a busy environment* Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment* Able to effectively communicate both verbally and in writing* Able to work well under pressure* Strong attention to detail* Possess a valid driver’s license* First Aid certification Education & Experience:* High School Diploma, GED or equivalent* 3-5 years of hands-on experience in residential construction* Knowledge and experience with Tarion Guidelines* Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation Working Conditions:* Construction setting;* Must be equipped for varying weather conditions* Must be able to repeatedly lift 40lb* Must be able to work with tight deadlines* Must be able to interact with customers/trades in all types of situations Phelps Homes Ltd. offers ongoing training along with essential courses to further advance your career!!  While we appreciate all interest in the position, only candidates selected for interview will be contacted.Phelps Homes Ltd., is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources department to ensure your accessibility needs are accommodated throughout this process. Information received related to accommodation measures will be addressed confidentially.