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Junior helpdesk technician


This is a Full-time position in Longueuil, QC posted June 1, 2019.

T his Junior position is based in Longueuil, Quebec, Canada, our customer is a world leader in cloud computing.

Connected to the Longueuil Metro station, we invite Montreal applicants to send us your CVs !

Our clients technical team works in a dynamic, stimulating environment and excels at using the latest technologies in the IT field.

Growing fast, and with 10 000 businesses trusting their expertise, they’re looking to fill over 100 positions.

If facing new technical challenges every single day while providing outstanding customer service motivates you, this is the job for you.

We are looking for great teammates, both at work and in the games room (yes there is a game room, and a napping room as well) !

If you’re up for a fun and active environment with teammates that are basically family apply right now !

You would work in an environment where people are at the center of all our decisions.

Like we said earlier, not only would you be joining a team; you would become part of a family.

Your day-to-day will be answering and connecting with customers having some kind of issues with their cloud products; via email or phone, you will deal autonomously (after 6 weeks of paid training) solve their issues as quickly as possible.

Genuine interest in the ITs field, knowledge in cloud-computing is not necessary but strongly looked upon.

Requirements What will make you an expert on this specific job: Take all the necessary steps to resolve technical issues: figure out the cause, support the client remotely by using virtual machines, find solutions and deliver the winning recipe.

Use your solid customer service skills.

We always put our partners’ happiness first.

Offer technical support to business clients all over the world.

Your clients are IT professionals.

Provide support for a large variety of products, notably Office 365.

Confront new technical issues every single day, from changing a password to migrating 200 users in a hybrid setup, and be the contact person to solve them.

Your general profile : Interest in ITs is crucial.

DES or DEP with a marked interest for information technologies.

AEC or DEC in Computer Science is an asset.

Experience in taking care of customers in a rapidly moving environment.

Excellent knowledge of English, both oral and written, is essential.

Available for varying work shifts (days, evenings, nights and weekends).

On a positive note, you will work the same shift every day.

Benefits Perks of this job: ​ Extensive 6-week paid training Competitive salary Full-time, permanent position College-style, stimulating work environment Multiple opportunities for professional development Your own desk with a two-screen computer The opportunity to become an expert in the latest technology: the Cloud.

Group insurance and retirement savings plan Happy hour every month with all of your teammates Quick access and discounts to local gym Quick access to the metro