Canadian Tire
Main Responsibilities and Tasks
• Performs accurate and complete vehicle inspections, diagnostics, estimates and repairs.
• Completes and reviews repair orders and vehicle inspection reports with Service Advisors and explains any additional maintenance work required to customers in an effort to attain a trusting relationship and long-term retention.
• Liaises with Management/Service Advisors/Installers and Back Parts Window Associate to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
• Provides quality workmanship to meet or exceed industry standards and performs tasks in compliance with industry flat rate time allowances.
• Ensures that an unsafe vehicle is reported to management and the vehicle owner.
• Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
• Performs daily bay inspections in order to ensure shop neatness/cleanliness.
• Remains current with up-to-date knowledge of the operation, maintenance and repair of most domestic and imported vehicles.Requirements
• knowledge of current automobile technology.
• Valid mechanic’s license and driver’s licence for province of employment.
• Ability to work effectively with computerized systems.
• Good working knowledge of CoStar is considered an asset.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Strong communication skills, ability to listen carefully and to give precise instructions.
• Ability to plan, organize, delegate and follow-up on daily tasks.
• Ability to resolve problems and make decisions.
• Ability to work in a team environment to achieve common goals.
• Ability to adapt and cope with pressure.