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Field Service Technician

Beyond Bilingual Inc.

This is a Contract position in Vancouver, ia posted September 11, 2021.

Our client is an international leader in the field of Medical technology.

They have been supporting and saving lives for over a century, successfully cultivating core values of: intimate customer care and quality, consistent innovation, employee engagement and professionalism.

HIGHLIGHTS: Benefits: Medical Dental Vision 100% 3 weeks’ vacation: STD, LTD, Life Insurance Social Committee, great working environment Established medical technology company JOB DESCRIPTION: The Field Service Technical Service Representative provides technical service for medical equipment including installation, maintenance, repair, update/upgrade and technical support RESPONSIBILITIES: Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards.

Evaluate, diagnose and repair malfunctioning equipment in response to service calls.

Be on-site when and where necessary, and “on-call” to provide emergency service, per the rotating schedule, outside of normal business hours.

Install new equipment.

Provide technical support for upgrades and other special service programs to support field service activities.

Promote customer satisfaction through proactive, professional communication with the Customer.

Use company supplied laptop to access service dispatches and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.

Manage dispatches and time effectively and efficiently to drive high impact services to customers QUALIFICATIONS: Associates degree in Electronics, Biomedical Engineering or related discipline or equivalent combination of education and experience Previous technical service experience, preferably at customer sites.

Minimum three to five years of experience.

Computer networking experience preferred Must have a valid driver’s license and acceptable driving record Must be able to travel within the GTA East territory and willing to travel outside of territory when needed Must be customer focused and able to build positive work relations Must have effective communication skills with both external and internal customers.

Must have proficient computer skills (MS Suite) Position requires travelling up to 50% of the time, not including trainings and meetings Out of province travel might be required, as well as international travel for training purposes.