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Manager – IT Infrastructure Operations

Robert Half Technology

This is a Full-time position in Edmonton, AB posted May 31, 2019.

Ref ID: 05110-0010936976 Classification: IS/IT Director Compensation: $100,000.00 to $115,000.00 per year Robert Half Technology is looking for an IT Infrastructure Operations Manager for our Client.

As the successful Candidate you will be accountable for supporting and leading Team Members in the delivery of services for the Clients internal customer facing portfolio of services.

If you have the qualifications we are looking for, please submit your resume online to [Click Here to Email Your Resumé] RESPONSIBILITIES: ?

Responsible for managing the end to end operational management of portfolio services.


Accountable for multi-year strategic/operational plans to support projects and operational initiatives.


In control of portfolio budget, variance tracking, and forecasting.


Responsibility for the recruitment of team members and creating a positive environment in partnership with the Team Manager, with the goal of building and retaining innovative and engaged high performance teams.


Accountable for the performance, availability, capacity, change, and major incident management of mission critical services in a 24×7 operational environment.


Actively participates in on-call rotation for major incidents ?

Manage projects within, and across, service portfolios in alignment with the corporate Project Management methodology.


Maintain current as well as build new and effective customer and vendor relationships by understanding related business strategies and operational goals.


Collaborate and communicate effectively with various levels of management and executive and provide exceptional customer service to all stakeholders.


Perform other duties as assigned.


5 years proven successful working experience in providing direct leadership to teams (including Team Managers and PM?s) overseeing infrastructure related projects and operations.


Demonstrated experience managing large cross-functional projects, enterprise-level technology rollouts, and operational initiatives.


Demonstrated strengths in budgeting, planning, organizing, and delegating.


Excellent interpersonal skills coupled with strong skills in verbal and written communication.


Strong leadership, decision making and motivational abilities ?

Exceptional relationship building, collaboration and social skills with excellent customer focus ?

Ability to communicate in technical and business terms and demonstrate professionalism in all communications and interactions.


Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.


Solid analytic and problem-solving skills, detail-oriented mind set and ability to prioritize and manage multiple projects ?

Ability to deal with very stressful situations and conflicting priorities professionally.


Formal training and experience in ITIL/ITSM including process design, implementation, and continuous improvement is an asset.


A degree or diploma from a recognized post-secondary institute in a computer science or related program is required.

Our Client offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment.

This position will remain open until a suitable candidate is selected.

If you have the qualifications we are looking for, please submit your resume online to [Click Here to Email Your Resumé] Technology doesn’t change the world.

People do.

As a technology staffing firm, we can’t think of a more fitting mantra.

We’re extreme believers in technology and the incredible things it can do.

But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies The intersection of technology and people — it’s where we live.

Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies.

Whether you’re looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology.

We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job.

And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S.

job openings must be authorized to work in the United States.

All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology.

An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking ‘Apply Now’ you are agreeing to Robert Half Terms of Use .