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Chief Medical Officer

Stars

This is a Full-time position in Calgary, AB posted October 27, 2021.

Working at STARS is unlike any other job.

No matter what role you play on the STARS crew, you know that your efforts are making a real difference in people’s lives.

STARS offer a range of roles from the front lines to the crew working behind the scenes.

Each member of our crew plays a pivotal role in STARS ’ life-saving mission.

So, if you care about doing work that makes an impact in people’s lives, we want to hear from you.

Current Openings

Chief Medical Officer

Type: Part Time Min.

Experience: Executive

We fight as innovators.

As boundary-pushers.

We fight as world leaders in emergency medical care.

We fight because every life is worth it.

When our first helicopter took flight in 1985, we radically changed the way critical care was delivered.

Our crews comprise of life-saving professionals that receive advanced medical training to save lives.

Every patient aboard a STARS helicopter is in the care of a crew who excel and are innovative in their roles.

Totally patient-centred, we’re finding ways to get to the people who need us, no matter where they are.

From improving our reach in rural areas to leveraging technology, we’re finding ways to bridge the gap and make the impossible, possible.

It means using advanced technology stocked on board every STARS helicopter, it means equipping our teams with the right tools to ensure our patients receive the highest level of care available.

STARS is a charitable, non-profit organization that flies over 3,000 missions each year providing time, hope and life-saving care for the critically ill and injured.

If you care about doing work that makes an impact in people’s lives, we want to hear from you.

Chief Medical Officer (CMO) – Estimated at 0.5 FTE

The work location for this role is flexible and may reside in any of the six cities STARS currently has a base location. 

Is this challenge for you?

Reporting to the Chief Executive Officer, the Chief Medical Officer will be a member of the Executive Leadership Team and be responsible to ensure the STARS organization remains patient focused and strives for excellence in critical care provision.

The role of the CMO embodies full clinical oversight for the organization and is accountable for the management of clinical and medical care provided by STARS with an unyielding focus on safety and excellence in care, education, and research.

KEY AREAS OF RESPONSIBILITY

  • Develops a strong medical leadership team that will be collaborative and effective in meeting the objectives of operational excellence at their respective bases.

    Acts as the chair of MOMT (Medical Operations Management Team)

  • Works effectively in collaboration with the Lead Clinical Officer in a “Dyad” model for the Chief Medical Office
  • Participates in the execution of the STARS Strategic Plan
  • Oversees medical operational plans
  • Provides leadership to the clinical and organizational safety portfolio
  • Supports STARS’ Privacy Officer with any patient or clinically related items
  • Oversees the development and monitoring of STARS clinical standards, practice guidelines, Critical Care Medical Control Protocols (CCMCPs) standard operating procedures, adherence to compliance with all regulatory requirements, and STARS clinical and patient safety processes
  • Plans, develops, implements, and has general oversight for medical budgets with input to other organizational budgets as required
  • Oversees work of the Research Committee.

    Facilitates research and ensures alignment with STARS’ mission and strategic plan

  • Partner with the Chief Operating Officer (COO) on clinical education curriculum as needed
  • Participates in regularly scheduled Executive meetings, Board meetings, professional organizational meetings, and external stakeholder meetings relevant to the medical function
  • Other duties as assigned

CRITICAL COMPETENCIES

  • Highly developed understanding of strategic planning, leadership development, change management, performance management, risk management, and resource management
  • Leadership style that is results focused, collaborative, and respectful
  • Excellent interpersonal and communication skills for negotiating scenarios, coaching, facilitating, conflict resolution and consensus building
  • Ability to analyze processes, enact change and think operationally and strategically to achieve goals
  • Able to react to change productively
  • Budget setting and forecasting

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

  • A physician in good standing in one of our three provincial jurisdictions with a critical care subspecialty including Emergency, ICU or Anesthesia, or related field
  • Minimum of ten years of clinical practice including a strong research and education focus, and a sound understanding of Critical Care and/or Transport Medicine practices, principles, and regulations.
  • Experience teaching at a graduate or undergraduate level and experience leading a multidisciplinary team in an educational environment
  • This role will require occasional travel between STARS base

Emergency Communication Specialist, STARS Vigilant Team

Type: Full Time Min.

Experience: Mid Level

Every life is worth fighting for and at STARS, a vision of saving lives led to the creation of our highly specialized aeromedical transport system.

Since we embarked on our first mission in 1985, we have been dedicated to delivering world-class services across our six bases located in Alberta, Saskatchewan and Manitoba, fueled by grassroots community support.

A lifeline to many, STARS is a charitable, non-profit organization that flies over 3,000 missions each year providing time, hope and life-saving care for the critically ill and injured.

We know that when we put the right tools in the hands of the best talent we don’t just save time, we save lives.

We have an adept, adaptable and very talented crew at STARS, and are fast-paced.

STARS is an exciting place to work, where every member of our team plays an important role in our life-saving mission.

Whether you are on the front lines, or at the base, you are part of an all-star team united by a single purpose: saving lives.

Our united team is focused on a high-performance culture that strives for excellence.

Our all-star teams fuel our innovation, our passion and our progress to continue our fight for life. 

If you care about doing work that makes an impact in people’s lives, we want to hear from you.

Emergency Communications Specialist
– Level 2 (1.0 FTE) – STARS Vigilant, Calgary Base

Is this challenge for you?

The Emergency Communications Specialist role works within the STARS Emergency Link Center which serves as the communications center for both STARS’ Vigilant Industry Services and Helicopter Emergency Medical Service (HEMS).

This role answers both emergency and non-emergency calls related to various industries across North America.

Requests may be initiated by the general public, EMS, rural physicians, remote locations, and industrial sites.

The Emergency Communications Specialist follows standard operating procedures to effectively handle incoming calls, respond to work alone alarms, complete welfare checks, and activate client protocols to confirm the safety of lone and at-risk workers.

This role also plays an integral part in supporting business development through various sales and marketing activities.

Do you have what it takes?

  • Answer incoming calls from the general public and industry professionals to initiate emergency responses for various industries
  • Respond to work alone alarms for individuals working in isolation or in dangerous situations
  • Follow established protocols to ensure each call is handled effectively and efficiently
  • Accurately input information into the computer systems in real time
  • Recognize when situations are beyond the scope of training and escalate as required
  • Complete administrative tasks as assigned
  • Participate in Quality Management process and continue to improve skills based on feedback received
  • Accurately research potential expansion opportunities for STARS Vigilant across various industries
  • Complete sales-focused tasks, including cold calling, lead generation and various prospecting activities as assigned
  • Accurately and efficiently document sales and marketing activities

Who are you?

A key to your success will be your ability to multitask while providing exceptional customer service and maintaining a high level of accuracy and attention to detail.

You thrive in a team environment and have an infectious positive attitude!

In addition, you will have:

  • Strong verbal communication and listening skills; able to ask key questions and navigate a conversation with prospective clients
  • Outstanding customer service skills and a professional phone manner, including the ability to build strong client/partner relationships
  • Demonstrate a genuine interest to collaborate and problem solve with internal and external stakeholders
  • Critically analyze client/prospect needs and apply a solution-based approach to maintain client retention
  • Adaptable to changing situations and work environment
  • Demonstrated healthy response to stress and maintain control and composure in a high-consequence environment
  • Ability to understand and follow standard operating procedures
  • Proficient use of technology including public safety telecommunications software, mapping, telephony, and Microsoft Office is ideal; exposure to navigating and administrating the SalesForce CRM product would be an asset
  • Minimum typing speed of 30 WPM
  • Ability to triage multiple calls and work alone alarms concurrently
  • Ability to clearly articulate how STARS Vigilant can enhance emergency plans and safety programs
  • Be able to identify growth opportunities and paths to reach greater prospects within targeted industries
  • A High School diploma or equivalent required
  • Experience Oil & Gas preferred and experience in a professional customer service or dispatch centre environment, including handling situations that require problem solving, critical thinking and conflict resolution skills would be beneficial
  • Previous Business Development or Customer Relationship Management Experience preferred

This is a shift-work position requiring day, night, weekend, and holiday support, as well as a willingness to work some overtime.

While this role is not directly involved in the coordination of Helicopter Emergency Medical Services, you may be exposed to sensitive, and occasionally distressing, information related to trauma patients.

The ability to handle this type of information effectively and confidentially is a must.

To learn more about STARS Vigilant, visit our website.

What we offer!

We offer a competitive salary based on education and experience, as well as excellent organization-paid benefits with a matched RRSP program, free parking and so much more.

More importantly you will be a key member of the STARS organization and a link in our ability to execute our mission of saving lives safely within the chain of survival.

If you are the person we are looking for and would like to make a difference with your career, make sure to apply by October 18, 2021.

While we thank everyone for their interest, we are only able to contact applicants selected for an interview.

You are encouraged to watch for future opportunities by checking

To view any of the current opportunities, click on the position title.

To apply for the position, please see the job posting for specific instructions.

If there are no positions listed that match your qualifications, be sure to check back later, or forward your resume to recruitment@stars.ca , indicating your area of interest in the subject line.

Please note we do not acknowledge receipt of your resume.

But we do maintain and actively review resumes on file for six months should a position that matches your qualifications become available.

Hear about working at STARS from members of our crew.

“the best part of my job is being someone’s bright light on their darkest day”

SHOCK TRAUMA AIR RESCUE SERVICE FOUNDATION
Charitable Registration No.

81845 9521 RR0001

SHOCK TRAUMA AIR RESCUE SERVICE
Charitable Registration No.

11878 1103 RR0001