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West Web Sales and Customer Service (6-month secondment)


This is a Full-time position in Vancouver, BC posted October 28, 2021.

Please apply on


West Web Sales and Customer Service (6-month secondment)


From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

At belairdirect, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts
– the best the industry has to offer.

You’ll be empowered to be your best self, do your best work, and make a meaningful impact.

Here, you can: shape the future of insurance, win as a team, and grow with us.

This 6-month secondment opportunity is availble in our Edmonton and Vancouver offices.

About the role

We’re looking for a Web Sales and Customer Service Representative to join our growing West team!

As a Web Sales Agent, your work will have a big impact on handling all client queries outside of the Sales and Service phone queues.

What you’ll do here:

  • Insurance binders
  • Automerit inquires
  • Incoming emails
  • Returned mail
  • Online binds and web chat
  • Driver’s abstracts and claims experience letters
  • Incoming Sales & Service calls when needed
  • Support Growth by completing Checkouts


What you bring to the table:

  • Having a solid grasp and experience in the Sales Agent role
  • BC & AB trained and licensed
  • Must be available weekdays from 8am-6pm and Saturdays 9am-5pm (time zones are PST/MST for BC and AB)
  • Positive Attitude
  • Multi-tasker
  • Accountable and able to take ownership of situations and projects
  • Above average efficiency and UW metrics
  • Proactive; solution and improvement oriented
  • Team player
  • Adaptable
  • Quick learner
  • Strong communication skills; both verbal and written; bilingualism in English and French is an asset

Here are a few reasons why others have joined our team:

  • An award-winning, inspiring workplace that supports its people and recognizes great work
  • Stimulating, challenging projects and development opportunities to help you grow your skills and career
  • A comprehensive financial rewards program that recognizes your success

Flexible Work Arrangements

Right now, we support 100% remote work, if your role permits.

We anticipate that in early 2022, we’ll be moving to a hybrid approach which gives us the best of both worlds
– a mix of home and in-office workdays.

Closing Statement

We are an Equal Opportunity Employer

At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration.

We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us.

We want Intact to be a great place to work!

This means that internal and external candidates will be asked to consent to background checks so we can learn more about you.

Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level.

Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made.

You may be requested to provide proof of eligibility at that time.

This posting closes on November 2, 2021 at 11:59PM.