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Urgent role bilingual customer service representative

Compunnel Software Group Inc.

This is a Full-time position in Montreal, QC posted May 13, 2019.

The Broker Support team is accountable for the day-to-day handling of inquiries from Advisors on a wide range of products.

(Health & Dental, Travel, CI , Personal Accident) This team is also responsible for providing Advisors with assistance on their commission and customer service-related inquiries.

The Broker Support, Service Associate is responsible for providing front-line support to Advisors on contracting, compensation-related issues and service inquiries.

Bilingual Broker Support Service Associate This position will respond to a high number of inbound calls from Advisors, MGA’s, Wholesalers via an established toll-free number and respond to all in coming email inquiries.Responsibilities:
•Gather and record detailed information from Advisors, MGA’s and wholesalers
•Log and follow up on all Advisor interactions relating to pre and post sale product inquires, new business, policy services, claims, underwriting and compensation.
•Ability to multi task using a multitude of system applications required to service each of the uniquely different products such as Disability, Critical Illness, Health and Dental, Travel.
•Provide exceptional service by acting as the point person for all Advisors service issues and working with the different business units to ensure resolution in a timely manner
•Sharing of departmental duties in absence of peers
•Adherence to daily established service and quality standardsRequirements:
• Understanding of the Advisor & MGA model
• Post secondary school graduation or equivalent work experience in the insurance or financial industry.
• Excellent written and verbal skills in both English & French
• Ability to exercise good judgment and common sense under pressure.
• French/English speaking and writing is a requirement.
• 1-2 years experience in a call center/customer service environment.
• Must have strong interpersonal, customer service and communication skills.
• Ability to obtain or give information in situations which require tact and diplomacy
• Must be able to respond to escalated issues and diffuse difficult concerns in a professional manner
• Flexible to work department shifts 8:00 a.m.

– 8:00 p.m For the right person position can become permanent.

Company Compunnel Software Group has dedicated 18 years to envisioning and developing customized solutions designed to help our partners and clients get the most out of the latest technology.

Founded in 1994, Compunnel has since grown to become a global leader in multiple venues including IT consulting and staffing, custom business application development, eLearning and enterprise applications.

Compunnel has been recognized as one of the 50 fastest growing privately held companies in the United States by Inc.


Compunnel is ISO 9001:2008 & ISO 27001: 2005 certified and is a Microsoft’s Gold Partners.

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