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Status Caller – Customer Service Rep (17:00-21:00)


This is a Full-time position in Fredericton, NB posted May 31, 2019.

– Friday : 17:00
– 21:00 Potential for additional hours P OSITION SUMMARY Contact Canadian Importers obtain customs clearance information on shipments entering into Canada via phone.

The responsibilities include the following: KEY ACCOUNTABILITIES Obtaining broker information on shipments entering into Canada so that shipments can be accurately assessed for duties and taxes by the designated broker Procuring information for potential sales leads from UPS freight customers Processing of inbound shipments and verbal contact with the public Maintaining pleasant demeanor with customers Selling UPS Brokerage services to suspected sales prospects Identifying sales prospects, able to strategically probe customers for volume expectations Performing administrative duties such as processing of qualified sales and resolving customer in relation within our policy guidelines Working under minimum supervision EDUCATION/WORK EXPERIENCE Bilingual
– French is an asset Basic computer skills Interpersonal and communication skills Problem solving skills Professionalism Proactive and attention to detail Sales experience (supporting documentation) Previous telephone experience