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Product Support Manager

Équipement SMS inc.

This is a Contract position in Vancouver, BC posted March 18, 2021.

Reporting to the General Manager, the Product Support Manager is responsible for managing the Branch’s Parts, Inventory, Warehouse, Shipments, Housekeeping, Service Administration, Warranty, Shop and Field Service operations to meet customer commitments in a safe, efficient and economical manner in accordance with the policies, goals and objectives established by the General Manager and SMS Management.

About the role : Leading and managing the day to day activities of the Branch’s Parts and Service operations to ensure alignment with customer commitments Ensures all department activities are conducted in full compliance with safety, health and environmental standards, company rules and processes (policies, CfP’s, SWP’s, JHA’s) and other applicable legislation Oversees branch parts, warehouse, yard, and shipping operations.

Maintain branch inventory of parts and shop supplies Takes the responsibility for sales inventory in the branch attachments and machines.

Assures quality work by training and mentoring and supervising employees, inspecting their work in process until they are fully trained before parts are shipped or delivered.

Takes corrective action to improve job results by counselling employees when work standards or job results are not met.

Serves customers by answering calls, providing service information, and by resolving service problems.

Prepares reports, quotations, and work orders as required.

Schedules service work, and keeps the customer updated throughout the repair process.

Maintains repair schedule and communicates with customers.

Prepares service quotes for internal and external customers.

Prepares warranty claim repair orders with all required documentation Maintenance of work orders including: Warranty and service WIP, data and information collection and documentation; maintaining communication with customers to ensure documentation is complete and approved; ensuring proper costing; tracking job progress and reporting on outstanding issues; filing documentation, etc.

Ensures payroll, human resources, safety, and other company policies and procedures are met and enforced.

Maintains a safe and clean working environment by developing and enforcing procedures, rules, and regulations.

Ensures all trades people are exercising safe procedures and that trade practices and regulations are followed.

Supports and develop staff by training; ensuring employees are trained in their assigned tasks; arrange and track training.

Recruiting highly talented and dedicated personnel.

This is a very exciting time to be a part of SMS Equipment.

We are one of the largest Komatsu dealers in the world and believe our continued growth is a result of our highly skilled and engaged employees who deliver excellence in the workplace.

If you are interested in working for a very dynamic company where your input, your ideas and your participation is valued, apply today.

Our growth means your success.

Position requires relevant education in either Parts or Heavy Equipment and 5 to 8 years experience in the relevant trade.

Other combinations of education and experience may be considered.

Supervisory experience in an industrial environment is an asset.

Must have thorough knowledge of machines and tools including their designs and uses, maintenance and repair of construction/forestry/utility/mining equipment.

Must be highly motivated and able to influence and motivate others; Excellent computer skills (i.e.

Excel, WORD, eXtend), organizational and multi-tasking skills.

Working knowledge of OSHA regulations and equipment inspection requirements.