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Product Owner – (Digital technology user interface /UX design practices/ usability testing)

BMO Financial Group

This is a Contract position in Toronto, ON posted October 27, 2021.

Address:

55 Bloor Street West

Job Family Group:

Customer Solutions

We are looking for a leader to support the strategic design and delivery of customer digital experiences for the Home Buying Transformation Program. The selected candidate will lead an Agile product team to provide strategic vision and direction on the project while keeping the end user at the center of plans, designs and development that will digitally enable the employee and customer experiences. They will leverage their product and process expertise to rapidly deliver high quality iterations of the solution across various channels. The candidate will champion the customer perspective to ensure customer insights drive overall customer experience definitions and prioritize the product backlog. They will work with various stakeholders and teams across multiple channels, business groups, geographies and customer segments to build an end to end solution that delivers the overall business goals.

  • Provides strategic input into business decisions as a trusted advisor.
  • Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group
  • Acts as a subject matter expert for internal/external stakeholders, as well as on relevant regulations and policies
  • Provides vision and direction to the Agile product development team and its stakeholders within a defined customer portfolio.
  • Defines and leads the product vision, road-map, and growth opportunities by representing the customer to the product development team and other technology groups.
  • Assesses product value, develops cases, and helps write/prioritizes stories, epics, and themes to focus on products with maximum value and alignment with product strategies.
  • Makes timely and effective design and execution decisions aligned with the vision for the product portfolio.
  • Plans, prioritizes, and manages a product feature and development backlog to plan iterations and elaborate on user stories.
  • Supports effective relationships across work groups to mitigate impediments, eliminate road blocks, and facilitate successful completion of team release / sprint goals.
  • Leads the planning of product releases and sets expectation for delivery of new functionalities.
  • Develops the business case by identifying needs, analyzing potential options, and assessing expected return on investment
  • Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.
  • Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Continuously monitors and tracks performance, and addresses any issues.
  • Designs and produces regular and ad-hoc reports, and dashboards.
  • Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
  • Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
  • Represents the “voice of the customer” familiar with customer feedback / pain points.
  • Provides approval for completed team deliverables to determine readiness for implementation (i.e. minimum viable product).
  • Solicits feedback from team members about improvement opportunities and other changes that add business value.
  • Researches and analyzes competitor and industry products, markets, users, and roadmaps.
  • Establishes product risk mitigating controls and assesses their effectiveness within the risk appetite.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broader work or accountabilities may be assigned as needed.

Qualifications:

  • Typically 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
  • Graduate degree and/or equivalent work experience – required.
  • Seasoned professional with a combination of education, experience and industry knowledge.
  • A high level of comfort with ambiguity and willingness to challenge the status quo.
  • Ability to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets.
  • A track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industry.
  • In-depth knowledge of digital technology user interfaces, UX design practices, usability testing and digital analytics.
  • Experience leading Agile teams and/or working in cross-functional teams.
  • Verbal & written communication skills – In-depth / Expert.
  • Analytical and problem solving skills – In-depth / Expert.
  • Influence skills – In-depth / Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration – In-depth / Expert.
  • Able to manage ambiguity.
  • Data driven decision making – In-depth / Expert.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.