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Infrastructure platform administrator systems support

Icbc (canada)

This is a Full-time position in North Vancouver, BC posted June 1, 2019.

Position HighlightsThe Call Centre and Unified Communications Solutions team has an opportunity for an Infrastructure Platform Administrator – focus on Tier 2 support for ICBC’s corporate unified communications platforms that include Call Centre, Email, collaboration and audio/video systems.

You will join a dynamic team delivering modern solutions to ICBC using the latest technologies.Your scope:
• Tier 2 platform support for Call Centre systems, Microsoft Exchange & Skype for Business
• Sustainment of corporate video conferencing systems and meeting rooms
• Familiarity with networking protocols such as: SMTP, TLS, SIP, TCP/IP, RPC, LDAP, DNS, and DHCP.Position RequirementsYou will need to draw on technical expertise in the following areas:
• Administration & operations support – Call Centre, Microsoft Exchange/Skype, and digital signage
• Operational activities: automation of routine tasks, PowerShell scripting, complex troubleshooting, system patching, service fulfillment, incident tickets
• Adherence to production change control.You will draw on your team and collaborative skills to:
• Provide operational support reporting to Tier 3 staff: Senior Technical Specialists and Technical Specialists
• Creation of technical documentation and procedures related to operational tasks or project
• Work closely with other IT teams and service delivery departments for escalations and within a process improvement capacity
• Respond to and provide timely updates to support incidents
• Plan and carry out planned after-hours changes to meet business and operational needs.You have demonstrated strong people and project management skills including:
• Establish strategic contacts with individuals, who can be beneficial to the achievement of work goals
• Strong written and verbal communication skills, able to present technical information appropriate to the audience and facilitate discussion.Your experience is supported with formal systems training through a technical degree or diploma.The salary range for this role starts at $58,629 + benefits.