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Desktop support technician bilingual service desk analyst


This is a Full-time position in Montreal, QC posted May 15, 2019.

Experience specifying, troubleshooting, and maintaining Microsoft compatible end user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows XP, Windows 7, and Windows 8.x.Experience creating, troubleshooting, and maintaining a single global Microsoft operating system end user computing image, including all necessary device drivers and enterprise software.Experience troubleshooting software related issues on the Microsoft PC operating systems including Windows XP, Windows 7, and Windows 8.Processing incidents and service requests initiated by customers using either the SelfService Portal, email, or telephone.Creating incidents and service requests on behalf of customers.Re-categorizing incidents by service and category.Setting the priority for resolving incidents based on impact and urgency.Investigating and diagnosing incidents and researching solutions.Managing service requests to make sure that they are not breached.Escalating incidents and service requests to the next level of support if necessary.French language mandatory24x7 rotational shift Company Maarut is a Canadian company helping organizations fulfill staffing solutions based on current, future and ongoing needs of market.

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