This job board retrieves part of its jobs from: Emploi Trois-Rivières | Emploi Saint-Jérôme | Work From Home

The best job offers in Canadian territory

To post a job, login or create an account |  Post a Job


Bringing you new job offers in Canada every single day

previous arrow
next arrow

Customer service representative

Vertical Business Solutions

This is a Full-time position in Ottawa, ON posted May 15, 2019.

We are seeking a Customer Service Dispatchers!

You will be responsible for helping customers by providing product and service information and resolving technical issues.

The ideal candidate will have elevator dispatching experience.Responsibilities:Primary Duties and ResponsibilitiesSchedule and coordinate all service calls.Gather detailed address information from customers and get a basic overview of the service issue.Communicate with technicians and other departments via email, text message and phone.Create a dispatch ticket for all service calls.Relate these details to the service crew that will answer the call.Prioritize service requests and schedule jobs accordingly to address the most urgent customer needs asquickly as possible.Update customer files as information is received from installation.Timely routing technicians to service calls.Track, route and escalate unresolved issues to Service Manager.Walk customers through the problem-solving process.Ensure that all chargeable service calls are billed in a timely manner.Maintain an on-call schedule, to include 1st on call and standby technicianMaintain call schedule, to include primary and standby technicianDebrief service technicians after completion of each call.Constantly reviewing open service activity for changes.Ensuring field service technicians are assigned to a call 100% of the time.Preserve and grow knowledge of dispatch proceduresPerforms other duties as directed by management.

Qualifications & Required SkillsQualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsMust have elevator dispatch experienceJob Type: Full-time Company Vertical Business Solutions, LLC is a full service provider of recruiting and human resource services.

As our client, you will have the flexibility to choose from a variety of programs that best meets your business needs.Smart Recruiting Partner Services are offered on a 100% contingency search fee arrangement.

This means you do not pay a placement fee unless we deliver a candidate you hire.

Our contingency search fees are competitively priced and you receive all the valuable HR services below at no additional cost.Standard Value Added Services at no extra costFull Cycle Recruiting Support from job order to on-boardingStaffing Consultant to ensure client to project alignmentCertified Human Resource Professional Manages Candidate Screening and SubmittalsReal-time metrics to hold us accountable (Time to Fill, Quality of Hire, and Time to Work)90 Day Guarantee on all direct hire placementsWe can provide the following staffing solutions:Direct Placement RecruitingTemp to Perm or Contract to HireTemporary or Flexible Staff for short term support assignmentsExtended Contract HR Services are offered on a fee per project basis or monthly service contract.

Fees may vary depending on the scope of the project and level of HR talent you will need to get the job done right.

Our focus is to provide you top HR talent to assist or lead your project.On-Demand Access to professional HR support on a fee for project basisReduce Stress to your overextended teamOutsource non-revenue driving HR activitiesNo job is too small we are to helpAdvantage Healthcare Consulting Services are provided on a fee for project basis.

Our consultants are specialist in their field of practice.Customize on-site or webinar trainingBusiness and HR ConsultingNegotiate Health Insurance Rate RenewalsLaunch Strategic HR InitiativesExecutive Coaching on Human Resources Best PracticesAdvise on organizational development and change managementNaViGate Healthcare Consulting Services are provided on a monthly fee per employee or consultancy fee basis.

Through our established vendor partners we have two primary services referred to as My Nurse Advocate and Health Benefits Consulting.My Nurse Advocate ProgramHealthcare Benefits Support at a per employee monthly feeOne on one support to employees to resolve claims issues, review benefit platforms, address co-pay or co-insurance questions, and review medical network availabilityMedical Case Management Services to ensure there are no excess plan billings or unnecessary benefit servicesHealthcare Consulting Services-we provide services that your traditional insurance broker will not provideDevelop benefits strategy to attract and retain employees while maximizing health insurance investment dollarsFull support with reviewing health insurance platforms and identify opportunities for cost savingsManage the entire annual Health Insurance Rate Renewal process to include negotiating a competitive renewalProvide full service underwriting support services through our brokerage servicesVertical’s Staffing Vendor Management Services are offered as a standalone service or as a part of our contingency search agreement.

We charge a flat monthly fee to project manage your external staffing vendors or we will serve as your Master Service provider when you select us as your exclusive staffing partner.Streamline external recruitment process across the businessReview existing service terms and conditions to ensure competitive pricingProject manage staffing process and implement recruitment best practicesDevelop recruiting metrics (Time to Fill, Quality of Hire and Time to Market)TaleNT Match Sales Assessment Tools are provided on a per assessment fee basis.

Our sales assessments are web based and provide you role specific insight on your prospective sales hire or current sales employees.Web Based Candidate Assessments ToolsComprehensive role specific sales assessmentsDashboard tool for sales managers to manage performance and development goalsComprehensive assessment of motivators, behaviors, sales skills, and critical reasoning abilities