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Customer Service Representative

MAPEI Inc.

This is a Full-time position in Cornwall, ON posted February 22, 2021.

Under the responsibility of the Customer Service Coordinator, the position holder follows up on all customers’ requests.

Main tasks and responsibilities of the position: Answers the phone Answers customers’ questions, takes their orders and enters the data on AS400/Webgate; Calls back customers to confirm the orders and the delivery dates according to the production plan Schedules orders to be shipped to customers Submits the special requests or particular specifications to the Buyer.

Works in cooperation with the Shipping department in order to get and give accurate information on the deliveries Matches the purchase orders, the bills of lading and the invoices Issues the correct charge code on transportation invoices and does the reinvoicing, if necessary Notes the complaints from customers, distributes the information to the people concerned and does a follow-up on the answers with these customers Works in collaboration with the Sales Representatives Performs the duties of the Customer Service Coordinator in his or her absence Investigates the complaints from external customers and does all the associated clerical work, including filing Assists the Director of sales with special projects Any other related tasks HSD and 3 years of experience in a similar position Good mathematical abilities Knowledge of Microsoft Office and Outlook Knowledge of AS400 and/or other inventory operating system, an asset Curtesy and discernment Good interpersonal relationship and adaptation capacity Personal integrity and team spirit Can learn rapidly Be customer service oriented and able to work under pressure Detailed (rigorous)