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Customer service representative

Aerotek

This is a Full-time position in Guelph, ON posted May 14, 2019.

The Customer Service Representative performs customer service duties in support of field sales efforts while managing multiple priorities.

Excellent communication, interpersonal skills and attention to detail are required in order to communicate with internal and external customers in a competent and professional manner while ensuring accurate order entry.The company is the leading water technology company committed to “solving water” by creating innovative and smart technology solutions to meet the world’s water, wastewater and energy needs.Job duties include:* Process all customer orders in the assigned area or for the assigned product line(s).* Answer software inquiries relating to product selection and updates* Answer all customer inquires for pricing and delivery information.* Make warranty / repair / replace decisions or refer to appropriate person if unsure.

Authorizes repair centers for warranty repair up to the value of the item.

Issue credit memos as required.* Communicate new product information to the customers.

* Communicate any pertinent customer information to the sales reps.* Sell additional products to customers when they are on the phone.* Perform telemarketing functions as required.* Responsible for first attempt for “Get Paid” program resolution.* Open and update customer master records.* Communicate accurate customer pricing information.* Release pick lists to shipping for on-time delivery.* Determine best shipping method for order based on service and price.* Perform back up duties for absent CSR’s as applicable.* Other duties as assignedAbout Aerotek:We know that a company’s success starts with its employees.

We also know that an individual’s success starts with the right career opportunity.

As a Best of Staffing ® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees.

Since 1983, Aerotek has grown to become a leader in recruiting and staffing services.

With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year.

Aerotek is an Allegis Group company, the global leader in talent solutions.

Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options.

However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

The Recruiter is the sole point of contact for questions about this position.