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Customer & Application Support Analyst

Randstad Canada

This is a Contract position in Vancouver, BC posted June 3, 2019.

As a Customer & Application Support Analyst you have the opportunity to provide expertise to end users relating to use applications or services in a primary technical environment.

You will be using your excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations to perform root cause analysis, improve our knowledge base and facilitate faster and better resolution for future cases while recommending procedures and controls for problem prevention.

Our mission is to delight multinational organizations with the most innovative treasury solutions.

Desired Skills and Experience:
– Investigation and diagnostic skills
– Multi-tasking and ability to maintain focus under stress
– Empathy with users; patience and understanding
– Above average knowledge of MS Windows OSm Word, Excel, Outlook, Sharepoint
– Ability to recognize and work with various file formats at a glance (e.g.

CSV vs XML, TXT vs PDF etc.)
– Working knowledge of Windows servers
– general IT and networking skills; working with switches, ethernet cables, command prompts, computer troubleshooting
– Impeccable written and verbal communication skills in English Nice to Haves: -Previous exposure to Atlassian products Confluence and JIRA, OTRS or similar ticketing system -Previous experience using a SaaS product -Previous customer service experience in banking, finance, or related industry If this sounds like you, don’t delay Apply online or contact today