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Bilingual deskside support technician

Procom

This is a Full-time position in Montreal, QC posted May 16, 2019.

Bilingual Deskside Support Technician Oh Behalf of our client Procom have an immediate for Bilingual Deskside Support Technicians Level III, in Montreal, Quebec.Bilingual Deskside Support Job DetailsInstall, troubleshoot and repair computer systems and computer peripheralsInstall and support end-user software applicationsProvide smart hand servicesResolve internal user problems and ensure correct operation of personal computersMaintain parts inventory and log all service/repair activityPerform new system setupsHandle tickets in the project queue and collaborate with business service desk to ensure smooth hand offTroubleshoot and coordinate with other support groupsTriage the tickets and assign to appropriate support groupUpdate, create and communicate the knowledge article for business service desk and project teamEscalate and report to project team as requiredPerform knowledge article and checklist revisionsAttend meetings with project teamProvide metrics and statistics on tickets and volumeIdentify problem trends and report to projectEmphasis is placed on superior customer service, problem solving, follow through and a positive attitude.You will be providing support to our customers on technology related requests.This may include, but not be limited to, equipment deployment, configuration, maintenance and troubleshooting.Bilingual Deskside Required Qualifications: 
• Good communication skills both verbal and written
• Bilingual (French & English) – speaking and writing
• Good troubleshooting skills and good interpersonal/communication skills for working with end-users and other team members
• Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
• Microsoft Office Experience
• Able to support Outlook client
• Support mobile users for network access, email support, and troubleshooting
• Able to deploy images to clients’ desktops and laptops
• Active Directory knowledge ManageBilingual Deskside Contract Length5 monthsBilingual Deskside Start Date May 27th 2019Bilingual Deskside LocationMontreal QC.