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Bilingual deskside support technician

Procom

This is a Full-time position in Montreal, QC posted May 31, 2019.

Bilingual Deskside Support Technician Oh Behalf of our client Procom have an immediate for Bilingual Deskside Support Technicians Level III, in Montreal, Quebec.

Bilingual Deskside Support Job Details Install, troubleshoot and repair computer systems and computer peripherals Install and support end-user software applications Provide smart hand services Resolve internal user problems and ensure correct operation of personal computers Maintain parts inventory and log all service/repair activity Perform new system setups Handle tickets in the project queue and collaborate with business service desk to ensure smooth hand off Troubleshoot and coordinate with other support groups Triage the tickets and assign to appropriate support group Update, create and communicate the knowledge article for business service desk and project team Escalate and report to project team as required Perform knowledge article and checklist revisions Attend meetings with project team Provide metrics and statistics on tickets and volume Identify problem trends and report to project Emphasis is placed on superior customer service, problem solving, follow through and a positive attitude.

You will be providing support to our customers on technology related requests.

This may include, but not be limited to, equipment deployment, configuration, maintenance and troubleshooting.

Bilingual Deskside Required Qualifications Good communication skills both verbal and written Bilingual (French & English) – speaking and writing Good troubleshooting skills and good interpersonal/communication skills for working with end-users and other team members Windows OS knowledge (Windows 7, Windows 8.x and Windows 10) Microsoft Office Experience Able to support Outlook client Support mobile users for network access, email support, and troubleshooting Able to deploy images to clients’ desktops and laptops Active Directory knowledge Manage Bilingual Deskside Contract Length 5 months Bilingual Deskside Start Date May 27th 2019 Bilingual Deskside Location Montreal QC.