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Bilingual Customer Service Representative (Order Management)

Beyond Bilingual Inc.

This is a Contract position in Victoria, ia posted September 12, 2021.

Bilingual Customer Service Representative (Order Management) Company: Our client has built a reputation as being one of the best companies to work for in Canada.

As a market leader, their continued growth can be attributed to the incredible team that continues to make significant contributions to the company.

Currently, they are looking for a talented individual who will do their part to add their skills and abilities to the Customer Service team.

Perks: Basic Medical health benefits Potential for this role to become permanent Company Holiday Parties Summer Barbeques An orientation to physical, mental, and financial wellness in the workplace Employee development Casual dress code policy Opportunity for advancement with time into more senior roles SUMMARY: The Bilingual Customer Service Representative will be responsible to provide additional handling of complex order management requests.

They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.

PRIMARY DUTIES AND RESPONSIBILITIES: Provide exceptional customer service by working in conjunction with other company divisions to resolve customer’s inquiry.

Accurate logging of all customer related information and inquiries in Customer Service related databases.

Ensure daily KPI’s expectation are met or exceeded.

Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests.

Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements.

Offer continued support and timely follow up.

Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.

Perform other related duties and/or work as assigned.

QUALIFICATIONS: 1-2 Years of full cycle Order Management experience dealing with Customers Bilingual English-French proficiency in speaking, reading, writing abilities mandatory.

Medium to advanced Microsoft Office skills required.

Excellent communication skills.

Demonstrates strong organizational skills.

Extremely detail oriented.