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Account Manager

BMO Financial Group

This is a Contract position in Toronto, ON posted October 23, 2021.


150 King St West, Suite 1100

Job Family Group:

Customer Shared Services

Delivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by applying expertise to reduce the Bank’s loss exposure and manage risks. Advises internal and external stakeholders on complex, high-risk credit risk transactions and mitigation strategies. Makes credit decisions/recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures. Works with stakeholders to deepen relationships and grow the overall profitability of the portfolio.

  • Recommends alternatives to credit proposals e.g. restructuring of the application and/or use of special loan plans available.
  • Contributes to the development and implementation of lending related policies and procedures.
  • Acts as a trusted advisor to assigned business/group.
  • Influences and negotiates to achieve business objectives; includes action plans with debtor and guarantors.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Assists in the development of strategic plans.
  • Identifies emerging issues and trends to inform decision-making.
  • Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Ensures alignment between stakeholders.
  • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
  • Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
  • Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
  • Provides technical expertise to other team members, acting as a go-to person for the team.
  • Supports the manager by coordinating and managing workflow and exception requests; escalates any concerns.
  • Provides input into the planning and implementation of operational programs.
  • Monitors the financial and risk performance of account portfolio; performs financial and risk analysis of customer and account information to provide insights and recommendations on how to improve quality, liquidity and Bank’s security position.
  • Documents decisions on credit transactions with rationale that can be understood and explained to customers.
  • Identifies and advises on terms, conditions and collateral requirements for the transaction decision as well as alternative solutions.
  • Keeps abreast of economic and market developments within the portfolio to inform decision making and credit risk policies.
  • Maintains and enhances knowledge around lending issues, including loan structure, collateral, foreclosure, bankruptcy and the various regulations that directly impact the Bank.
  • Provides credit risk coaching and advice to sales & service employees to increase awareness of risk, policy, and knowledge of structuring transactions.
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Builds effective relationships with internal/external stakeholders; includes legal and insolvency professionals and other consultants/advisors in the commercial business community.
  • Gathers and formats data into regular and ad-hoc reports, and dashboards.
  • Monitors and tracks performance and addresses any issues.
  • Provides input into the planning and implementation of operational programs.
  • Executes work to deliver timely, accurate, and efficient service.
  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
  • Provides specialized consulting, analytical and technical support.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works independently and regularly handles non-routine situations.
  • Broader work or accountabilities may be assigned as needed.


  • Typically between 5 – 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
  • In-depth knowledge of banking products & services.
  • In-depth knowledge of industry trends and regulations.
  • In-depth knowledge of credit portfolio management policies & procedures, and financing guidelines.
  • Proven leadership skills and highly developed coaching skills.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.
  • Verbal & written communication skills – In-depth.
  • Collaboration & team skills – In-depth.
  • Analytical and problem solving skills – In-depth.
  • Influence skills – In-depth.
  • Data driven decision making – In-depth.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.