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Service Dispatcher Team Lead

Johnson Controls

This is a Contract position in Toronto, ON posted May 27, 2021.

Description
– External What you will do: Coordinates long term planning of dispatch schedule to ensure proper distribution of all resources.

Deals with more complex client complaints and queries and ensures follow through to completion.

Functions as a team lead to ensure that proper scheduling is done to deliver on all SLA’s to internal as well as external customers.

Qualifications
– External What we look for: Experience leading a team of call center operators preferred Experience in the Security industry is preferred University degree and 1 year suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and, in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).

When requested, accommodations will be provided throughout all stages of the recruitment and selection process.

To request an accommodation please click here .

Information you provide relating to accommodation measures will be handled confidentially.

A copy of Johnson Controls’ applicable AODA policies are available on the Company website for your reference, and can be made available in accessible formats upon request.