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Everyday Banking Specialist I (REQ1799)

ATB Financial

This is a Contract position in Prince Royalty, nd posted September 8, 2021.

Description Listening to Albertans.

Going deeper to understand who they are and where they’re going.

Translating the complex world of banking and investing into brilliantly simple solutions.

Through all this, we believe we can create happiness.

This is the ATB way.

Job Number: REQ1799 Location: Calgary, Alberta, Canada Apply by: August 30, 2021 Paygrade: F-PFS Positions available: 10 Contact Name: Nichole Geleta-Weal The Team ATB Client Care makes over 2 million personal connections a year and provides world class service advice 364 days a year.

Our Everyday Banking I Specialists create virtual connections with new and existing ATB customers through a queue of inbound telephone calls to provide one-contact resolution for their general banking, online services and Mastercard product needs.

It’s our job as experts to make banking work for our customers by providing them the peace of mind, comfort and convenience of contacting us from anywhere and through the channel they choose.

The Role Our customers value advisors who engage in conversation, ask open-ended questions, and actively listen with acknowledgement and empathy.

As an Everyday Banking Specialist you are obsessed with providing WOW experiences for customers and always doing the right thing.

That means going beyond the transaction, and truly getting to know the unique story of the person on the other end of the phone.

You are a problem-solver, hungry to find innovative solutions for your customers’ challenges, because you have the great responsibility of creating happiness for Albertans each and every day.

Banking is serious stuff, and engaging with customers over the phone isn’t for everyone, but we’re not worried.

You have previous banking and call centre experience under your belt or you’re excited to transfer your skills and feel confident that this role is a fit for you, given its unique challenges.

Requirements Specific Accountabilties: Post-secondary education in finance or a business related field an asset 3-5 years experience providing exceptional customer service in a professional work environment with a proven track record of success Clear, concise, courteous and comprehensible communication skills Digital Literacy; fluent in various communication devices and program applications in a digital and mobile environment Proficient in the use of technological tools, software and platforms Special Considerations Fully flexible availability to be scheduled for rotational shifts between the hours of 7:00am – 11:00pm, 7 days a week, including holidays, special scheduling accommodations not available This position is based in our ATB Client Care located at our beautiful state of the art Calgary Campus.

(Take a sneak peek: must be able to pass a reference, criminal and credit bureau check At ATB, we know that highly talented people can readily transfer their skills.

If you believe your skills and experience are transferable, please consider putting your name in the running.

Benefits Online applications are preferred.





Rewards … learn about our perks and benefits.

A Little About ATB We are Alberta’s largest, home grown financial institution and for the last 80 years, we’ve transformed people’s understanding of what banking can–and should–make possible.

Today, 5,500 ATB team members embrace a growth mindset in order to help bring ATB’s story to life, delivering happiness to our customers and team members alike.

It’s why we’re also a highly sought after, award-winning employer.

The best part is, we’re just getting started.

Join us, and create happiness.

To learn more about atb, visit

What happens next?

If you make the shortlist for this role, you will hear from us regarding next steps.

We will also keep your application on file for future roles that you may wish to consider.

We are also an equal opportunity employer.

Find out more about what to expect when applying.

If your application is shortlisted, we might ask you to participate in a digital interview.

Due to the volume of candidates that we screen this process can take longer for us to get in touch with you.

We appreciate your patience.

Stay in touch ATB is happy to know you’re interested in a career with us Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.